help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Luxe screen is unresponsive

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-02-2025 12:49 - last edited on ‎01-03-2025 05:46 by Fitbit Moderator

‎01-02-2025 12:49 - last edited on ‎01-03-2025 05:46 by Fitbit Moderator

I've restarted it 3 times,  changed the clock face to different ones and cleaned the screen. Still "dead" and unable to do anything other than look at the time.

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎01-03-2025 05:48

‎01-03-2025 05:48

Hi there, @Bluevulpix. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Luxe is still unresponsive. I understand how you must be feeling, I will do my best to help you with this!

Since all the steps you tried didn't work, you have a Luxe and report that the screen is not working, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. 

This form is only meant for you to use, so let me know once you’re done. Click here to get access to it. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
2 REPLIES 2

‎01-03-2025 05:48

‎01-03-2025 05:48

Hi there, @Bluevulpix. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Luxe is still unresponsive. I understand how you must be feeling, I will do my best to help you with this!

Since all the steps you tried didn't work, you have a Luxe and report that the screen is not working, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. 

This form is only meant for you to use, so let me know once you’re done. Click here to get access to it. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎01-03-2025 08:44

In response to MarreFitbit

‎01-03-2025 08:44

Done  👍 

Best Answer
0 Votes