Luxe screen is unresponsive

[SunsetRunner]

How is this an answer? I can’t navigate ANYTHING on my Luxe. If I could afford it, I would throw it in the garbage, where it belongs.

Moderator Edit: Clarified subject

[JuanFitbit]

@SunsetRunner , A warm welcome to the Community ! Thank you for reaching out. 

I moved your post here, as you replied to an older one from 2022. 

To better understand your situation, could you please elaborate or explain it a bit more?

What happens when you tap on the display?

What do you see on it?

Are the LEDs blinking?

Have you tried to restart it by: 

pressing the button located on the flat end of the charger 3 times, pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears, when plugged on the charging cable?

Did you see the logo?

[SunsetRunner]

I don’t have a Charger. I have a Luxe.

[JuanFitbit]

@SunsetRunner , Thank you for your reply. 

I understand that you have a Luxe.

The instructions mentioned a charger with a button. That meant the charging cable. 

Please take my apologies for the misunderstanding

[Donnakeeton25]

The same has just happened to me today? Took it off charge and screen won't respond at all. Worked fine this morning.

[Nnovy]

That worked for me 

[JuanFitbit]

@Nnovy , Nice to see you around. I'm glad that the info helped you. 

Wish you a lot of fun with the Luxe. 

@Donnakeeton25 , A warm welcome to the Community! Thank you for reaching out.

How do you charge the Luxe? On a wall adapter or a USB port?

Have you tried using another port ?

Please keep in mind, that quick charging wall adapters can damage your Luxe. If you are using one, try using a low energy charger.

Have you tried to restart it by: 

pressing the button located on the flat end of the charger 3 times, pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears, when plugged on the charging cable?