Luxe screen is unresponsive

[MKLMama]

My Luxe stopped scrolling in the past few weeks. I can see the time and HR, I still get sleep stats and some exercise tracking (although it does not seem to detect as well as it used to). I have tried all resets, reinstalling the app, restarting my phone, etc. Is there a software glitch? Who else can I contact for help? 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @MKLMama. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Luxe is still unresponsive. I will do my best to help you with this! 

If you haven't done so yet, please try the steps below:

1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
2. Tap your Fitbit device image. 
3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please restart your Fitbit device once again as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

[Sam.1977]

Hi. I have the same problem too. After the last update for my watch the screen stopped responding. I only get it last week. I tried all the steps that you wrote but still same problem.