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Luxe screen keeps flickering

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‎07-23-2022 16:42 - last edited on ‎08-02-2022 04:25 by Fitbit Moderator

‎07-23-2022 16:42 - last edited on ‎08-02-2022 04:25 by Fitbit Moderator

Hello,

the screen on my luxe keeps flickering - I have only had this luxe for a month.

I have tried restarting it and tried changing the clock face (I have tried changing the clock face both before and after the restart) but it still flickers. 
What can I do to fix it?

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎07-23-2022 20:35

‎07-23-2022 20:35

Hi @JarraLS  try chat or phone support https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 14

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‎07-24-2022 19:45 - edited ‎07-24-2022 19:46

‎07-24-2022 19:45 - edited ‎07-24-2022 19:46

My mums luxe had a similar problem.  I tried several restarts and changed the clockface multiple times, but it didn't help at all.  Support recommend I go to settings, device info, clear user data and fortunately (touch wood) it has been good for a few days now.  You will need to make sure you sync up first as the data on your Luxe will be lost otherwise.  Then clear the data.  Then unpair your Luxe from bluetooth and go into the app and set it up as a new device.  Hopefully this will work for you as well.

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