Luxe screen only shows a white rectangle

[fidese]

Hello, 

My Fitbit Luxe screen only shows a white rectangle. Please advise what I should do. I tried pressing the round button on the charger 3 times as suggested in the community page but that didn’t do anything. Thanks I’m advance.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @fidese. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Luxe before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

[Leachas]

How do I fix my luxe

[Gr4ndp4]

Hi, @Leachas, welcome to the community, first you need to tell us what the problem is and the steps you've taken to resolve it and the results. There's an experienced community of users here ready & willing to help.

Please post here with more information.

Cheers

[Leachas]

My luxe screen is white. I have restarted using the usb button per instructions from Fitbit. Nothing. I’m contacting Fitbit to see if the device is still under warranty.

Sent from the all new AOL app for iOS

[fidese]

Yes, Fitbit worked with me to try to resolve the issue. Ultimately I had to purchase a new one, and Fitbit have a generous discount for the new tracker. Funny enough, my original tracker started working just fine the next day. So it all worked out plus I have a new tracker coming.

[GPang]

Hi, I’m also experiencing the same problem, where my Luxe screen just shows a white rectangle. Can you please share the solution here? Thanks a lot!

[fidese]

I contacted the Fitbit support on their website and they went through the reset with me. They also had me try changing the clock face. Neither worked and they told me someone from tech support will email me. The following day I received an email stating they couldn’t fix it from their end and since my device was out of warranty they offered me 30% off a new device.  

I really like my Fitbit lux so I bought a new one and used the discount. Later that day, as I was working out vigorously in the pool (I do Aqua Boxing), my old Fitbit started to vibrate. After I got out of the water, I noticed my Fitbit was working again. No more white screen.

So I guess I could have just waited it out. But now I have a new Fitbit coming plus I have my old one. I’m pretty happy with how it all worked out.

[Leachas]

Told me warranty expired. Sent me another email with 30% ofg to purchase new fit bit. 

Sent from the all new AOL app for iOS

[GPang]

Lol! Maybe I just need to shake it up a bit then! Thanks for sharing!

[Getluckyspader]

My Fitbit luxe went black on face. I only bought it in June and in July sent it back to Fitbit as they asked for a new replacement. After many calls to them I finally got the face of watch (no band and no charger). I gave them a very upset call today, what did they think I could do with this. I demanded to have a full replacement of the new watch I paid for in June or give me a refund. I was denied both, they said will send me a band and charger. This is not how a customer should be treated when you paid for a new watch one month before.