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Luxe stuck on logo screen

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‎08-22-2023 17:38 - last edited on ‎08-23-2023 12:35 by Fitbit Moderator

‎08-22-2023 17:38 - last edited on ‎08-23-2023 12:35 by Fitbit Moderator

Hello, I am running into this same problem. My fitbit luxe ran out of battery over the weekend. Once I got it on a charger, the screen booted back up but it's been stuck on the fitbit logo ever since it was revived. I have tried pressing the button on the charger three times to restart -- it just returns back to the logo screen. I've tried unsyncing and resyncing to my iPhone, but it is unresponsive. 

I attempted to reach out to the Live Support chat, but it appears that the Live Chat is also down. Any assistance would be greatly appreciated. Thank you. 

 

Moderator edit: clarified subject.

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‎08-23-2023 12:34

‎08-23-2023 12:34

Good to see you in the community for the first time @aliburnett85.

Thanks for the details regarding the inconvenience with your Luxe. I'd suggest you try the following steps:

  • Remove the Luxe from your phone's Bluetooth settings and in the Fitbit app.
  • Restart your Luxe.
  • Turn off other Bluetooth connections when not in use.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Luxe.
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‎08-23-2023 15:48 - last edited on ‎08-24-2023 08:14 by Fitbit Moderator

In response to ManuFitbit

‎08-23-2023 15:48 - last edited on ‎08-24-2023 08:14 by Fitbit Moderator

Thanks for this suggestion. I have already tried everything you have suggested here. 

When I attempt to restart the luxe, the screen goes dark for a second and then resumes the screen with the logo. 

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The only other option I can think of is to wait for the battery to run out, but this whole issue started when I was charging my fitbit after the battery had completely died and I'm not confident that this won't just happen again. 

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