Luxe screen shorting out

[daisy_ellis]

I have had my fitbit luxe for a little over a month (purchased Black Friday weekend 2022 from Target). A few days ago, the screen started shorting out. You can hardly see the display, and when you can, it's streaked with lines that flicker in and out. It's more or less unusable now.

I have not worn it in the water.

I have tried restarting the Fitbit and charging it up fully. Neither of these resolved the situation. I tried to reach out to the support chat, but received no response after waiting over 15 minutes. This is extremely disappointing.

Anyone else have this problem and able to fix it?

[Odyssey13]

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options