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Luxe screen stopped working

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‎02-02-2022 02:02

‎02-02-2022 02:02

Set my Luxe last night for sleep mode, woke up during the night and checked the time - all I got was a series of coloured lines across the screen or blocks of blue. This morning tried to get it going but still only showing lines, seems to be working otherwise (ie scrolling, vibrator and scanning light). Tried to use restart several times but no success. Luxe was a Christmas present so only been used for a month. Any ideas please?

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‎02-02-2022 13:27

‎02-02-2022 13:27

Welcome to the Fitbit Community, @alanw63.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Luxe. Thank you for trying to get them resolved before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

Have a nice day.

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