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Luxe screen stopped working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-29-2023 18:18 - last edited on ‎09-30-2023 04:21 by Fitbit Moderator

‎09-29-2023 18:18 - last edited on ‎09-30-2023 04:21 by Fitbit Moderator

My fitbit luxe suddenly quit displaying. I did try the reset, and still nothing. This is what I tried:

Connect your device to the charging cable.

Press the button located on the flat end of the charger 3 times, pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears. 

A little disappointed it is only 5 months old. Spent too much to just have it quit working. 

 

Moderator Edit: Clarified subject

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‎09-30-2023 04:31

‎09-30-2023 04:31

Hi there, @SCPia. Thanks for stopping by in the Fitbit Community Forums and taking the time to troubleshoot the issue with your Luxe before reaching out. I understand why you're feeling disappointed. 

Since the restart didn't work, please try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

Maria | Community Moderator, Fitbit


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‎09-30-2023 05:27

In response to MarreFitbit

‎09-30-2023 05:27

I tried changing the clock face, that did not work. If you have any other suggestions, please let me know.
Thanks.
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