Luxe screen turned orange

[Tuttlebee]

Has anyone else been able to fix their Fitbit when the screen turns orange. Support wasn’t much help and I have tried the restart, clock screen, re set data etc and then just said it’s out of warranty so nothing they can do. It’s only 3 years old so begrudge buying another one if it’s going to happen again. Thanks in advance. 

Moderator Edit: Clarified subject

[Gr4ndp4]

Hi, @Tuttlebee welcome to the community, allowing you have taken the steps advised by "Customer Support" and still have an "Orange" screen on your Luxe it looks like you have a faulty device. Sadly you no longer have the benefit of Fitbit's return and warranty policy which generally expires after a maximum of two years unless you bought an extended warranty when you bought the device. Wearable devices lead tough lives and I'm not aware of any makers who repair their products, repairs can't be guaranteed against water ingress.

You've done well to get three years of use, If you are considering another device it would be wise to visit their "Help Forum" to get a feel for other customers' experiences with your favoured replacement. In my experience, Fitbit comes out well in comparison with other makers.  TheQuantifiedScientist/playlists offer a substantial overview of wearables.

I hope this helps.

Cheers

[MarreFitbit]

Hi there, @Tuttlebee. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Luxe screen is still not working. I understand where your concern is coming from, we're here to help! @Gr4ndp4 Thanks for your input! 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly.

Thanks in advance!