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Luxe screen wake feature stopped working

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‎02-26-2022 06:53 - last edited on ‎02-28-2022 03:50 by Fitbit Moderator

‎02-26-2022 06:53 - last edited on ‎02-28-2022 03:50 by Fitbit Moderator

Good morning!

two days ago the battery ran down completely so I place my Fitbit Luxe on the charger to charge fully…which it did. Now, the screen won’t come up unless I tap it a couple time. Nothing comes up when I turn my wrist towards me. What should I do to get it back to where it was before? It won’t even remind me to complete my steps every hour.

 Thank you for your help!

 

Moderator Edit: Clarified subject

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‎02-26-2022 07:06

‎02-26-2022 07:06

Hi @Barnesfm2 did you try restarting the Luxe while it was on the charger? I have the Luxe and if you have DND on, you'll need to turn it off. I will keep the screen from coming on when you move your wrist.  click to learn more about the DND, Page 17

Stepping in the U.S.A. since September 2013. Android 14

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