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Luxe screen wake feature stopped working

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‎11-14-2022 13:49 - last edited on ‎11-14-2022 14:41 by Fitbit Moderator

‎11-14-2022 13:49 - last edited on ‎11-14-2022 14:41 by Fitbit Moderator

Does not turn on when turn wrist. Does not turn on when tap. When tapped twice click comes on, but in place of date is other unwanted data. Help

 

 

Moderator Edit: Clarified subject

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‎11-14-2022 14:46 - edited ‎06-13-2023 10:35

‎11-14-2022 14:46 - edited ‎06-13-2023 10:35

Hi there, @Soffers. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

Have you made sure that the screen wake feature is enable? If you haven't done so yet, please go to your quick settings and check if the screen wake has been accidentally been turned off. To do so, swipe down from the clock screen to access the quick settings. Here you can change whether the screen turns on when you turn your wrist. For more information, see How do I navigate my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎11-14-2022 14:46 - edited ‎06-13-2023 10:35

‎11-14-2022 14:46 - edited ‎06-13-2023 10:35

Hi there, @Soffers. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

Have you made sure that the screen wake feature is enable? If you haven't done so yet, please go to your quick settings and check if the screen wake has been accidentally been turned off. To do so, swipe down from the clock screen to access the quick settings. Here you can change whether the screen turns on when you turn your wrist. For more information, see How do I navigate my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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