help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Luxe screen went blank

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-21-2022 01:34 - last edited on ‎05-21-2022 12:07 by Fitbit Moderator

‎05-21-2022 01:34 - last edited on ‎05-21-2022 12:07 by Fitbit Moderator

My Luxe screen is blank. I noticed, yesterday, after it was blank, that there was an update. I tried to do the update. I have tried all the usual. Following steps… Bluetooth on /off . Phone on/off. Logging out of the app. Pressing the button on USB 3 times, when I do this I see the Fitbit logo on the screen but do not get the pairing code so cannot proceed any further?

Could this be linked to the update? Any ideas?

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
2 REPLIES 2

‎05-21-2022 12:08 - edited ‎11-14-2023 10:52

‎05-21-2022 12:08 - edited ‎11-14-2023 10:52

Hello there, @Curlydv. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. I understand where your concern is coming from. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer

‎05-26-2022 16:08

‎05-26-2022 16:08

Oh boy. This is not good news and I'm sorry I have no solution for you but I had that same problem with a 2yo Charge and nothing worked to fix so I had to replace with a Versa 2mos ago but I'm already having a problem with that not tracking diet correctly.

Best Answer
0 Votes