Not receiving SMS notifications on Luxe

[SofiaBer]

I get notifications from phonecalls and from the calender, but not from text messages. I went to the store today and got a new Luxe, but its still same problem. I tryed everything, all settings are correct, updated my IPhone, erased the app, restarted the Luxe, reconected Bluetooth, everything. But still i only got notifications from calls and calender. 

Moderator edit: all-caps

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @SofiaBer.

I’m sorry to hear that you are having difficulties to receive SMS notifications on your Fitbit Luxe. Your time while dealing with this situation is highly appreciated.

If you haven't done so, please visit this article, open the menu "Why are notifications delayed or missing?". In addition, you can find some useful information in the same article in the menu "Troubleshooting quick tips for iPhones" and follow the instructions.

Hope this helps.

[SofiaBer]

I have done all that. It dosen’t work. 

[EdsonFitbit]

Thanks for your response, @SofiaBer.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.

[SofiaBer]

It still doesnt work. Tryed to chat with Fitbit but that doesent work either….  The link is not active?! 
I have a IPhone 8 and it is a couple of years old, can that be the problem? 

[EdsonFitbit]

Thanks for your response, @SofiaBer.

If your iPhone 8 iOS is 13.4 or higher you should be able to receive your notifications without problem.

I just checked the link to reach out Customer Support and it is working fine. Please give it another try.

Have a nice day.