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Luxe screen went white

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‎09-14-2022 14:44 - last edited on ‎09-14-2022 16:48 by Fitbit Moderator

‎09-14-2022 14:44 - last edited on ‎09-14-2022 16:48 by Fitbit Moderator

Woke up this morning and my luxe screen wasn't working. It's completely white and fuzzy. It still syncs to the app just fine, and I've tried changing the display and the Fitbit buzzed to show that it went through but the screen is still white. I've tried pressing the charger button 3 times but that didn't help. I am unable to chat with support on my phone for some reason (the page kept refreshing mid-chat and now won't load at all). Not sure what to do

 

Moderator Edit: Clarified subject

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‎09-14-2022 16:51 - edited ‎08-18-2023 05:37

‎09-14-2022 16:51 - edited ‎08-18-2023 05:37

Hi there, @joslyn23. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

Since you've exhausted all steps we could've provided here in the forums, the best way to get help for this problem is to chat with us online again or give us a call. Click here to get connected. If you're still getting issues with the website, please try later or try using a different browser. 

Maria | Community Moderator, Fitbit


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