Luxe screen won't respond

[Gillyhyde]

My Luxe has stopped working after just 3 days.

The screen is black with a few dots at the top.

I am unable to reset it through the charger and the Fitbit help chat was unable to give me a solution. 

Overall not impressed with this watch.

Anyone had this issue and found an answer?

Moderator Edit: Clarified subject

Im now waiting for the battery to run out to see if this resets it!

[MarreFitbit]

Hi there, @Gillyhyde. Welcome to the Community Forums. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Please bear in mind the information provided by our Support Team as your case was forwarded to our higher tier of support for further checking. Someone will be in contact with you soon as they have the resolution for your Luxe's screen issue.

Have a nice day. 

[Gillyhyde]

Great I look forward to hearing from you soon 👍🏻

[MarreFitbit]

@Gillyhyde Thanks for your patience and understanding. 

We look forward to getting you back on track soon. 

[Pinkhairgirl]

I have the same problem. My Luxe is only 24 hours old. 

[MarreFitbit]

Hi there, @Pinkhairgirl. Welcome on board. 

So I can better assist you, would you mind giving me more details of the issue you're having with your Fitbit Luxe?

If you're having issues with the screen, please restart your Luxe as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

[Gillyhyde]

It’s quite frustrating isn’t it. Mines been frozen  since Saturday now. 😵‍💫

[eelalyak]

I am having the exact same problem with six dots on the screen, and mine also will not reset using the charging cable.

[eelalyak]

I called 877-623-4997, and they are sending me a new one.

[Gillyhyde]

Calls to this number not being connected. 

I would like a replacement as soon as possible 

[Gillyhyde]

Still nothing….