Luxe screen won't respond

[Janet300]

I have just charged my luxe to 59% and removed from xharger as going for a walk. My screen is frozen on the yellow rectangle with 59% in the middle.  Wont show time , steps or anything else. 

Moderator Edit: Clarified subject

[Julia_G]

Hi, @Janet300 , have you tried a restart?  As your Luxe is unresponsive you will have to restart using the alternative method.  Here’s a screenshot of the instructions:

You can find full information about restarting your device here .  You may need to try the restart a couple of times as a single restart doesn’t always work.

If the restart procedure doesn’t work I would suggest getting in touch with Fitbit Customer Support on Contact.Fitbit.com .

[MarreFitbit · Accepted solution]

Hi there, @Janet300. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the issue with your Luxe. 

As a first approach, please follow @Julia_G's suggestion. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If none of the above works, then yes, please chat with us online or give us a call. Click here to get connected.