Luxe screen won't respond

[Thoeun]

I bought Fitibit Luxe last 2 months. Now, it does not work. It screen show only the colors of red, blue, and green. It did not show anything else. I cannot do anything with it. I do not know why it happens like this and how can I fix it. What should I do? Now I cannot use it. Please help me to fix it. Thank you.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Thoeun. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

Please restart your Fitbit device as instructed here How do I restart my Fitbit device?

If the above doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[Baveh]

Did you get any results from following this advice? My watch doesn't even light up

 I tried to restart but no luck. Device only had for 2 weeks. Very disappointing.

[Thoeun]

No, nothing changed. It is still the same.

[MarreFitbit]

Hi there, @Baveh. Welcome on board. Thanks for trying to troubleshoot your Luxe already. We‘re taking your comments and sentiments in regards to our products into consideration.

I've seen you contacted our Support Team after posting here and they've already assisted you with this matter. If you still need help, please feel free to contact our team back so they can continue helping you.