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Luxe keeps turning itself off

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‎01-22-2022 14:35 - last edited on ‎01-24-2022 04:44 by Fitbit Moderator

‎01-22-2022 14:35 - last edited on ‎01-24-2022 04:44 by Fitbit Moderator

My Luxe periodically goes dark/unresponsive without warning. This happens when the battery has a good charge. Restarting it turns it back on but does not keep it from going dark later. Bluetooth and syncing seem to be working fine. Would be so happy to find a solution to this problem. Thanks!

 

Update: I use an Apple iPhone if that info helps.

 

Moderator Edit: Clarified subject

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‎01-24-2022 04:47 - edited ‎08-10-2023 03:55

‎01-24-2022 04:47 - edited ‎08-10-2023 03:55

Hi there, @ErinRi. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. I understand where your concern is coming from. 

If you haven't done so yet, try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If the above doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎01-24-2022 04:47 - edited ‎08-10-2023 03:55

‎01-24-2022 04:47 - edited ‎08-10-2023 03:55

Hi there, @ErinRi. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. I understand where your concern is coming from. 

If you haven't done so yet, try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If the above doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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