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Luxe screen won't respond

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‎03-05-2022 08:37 - last edited on ‎03-05-2022 10:28 by Fitbit Moderator

‎03-05-2022 08:37 - last edited on ‎03-05-2022 10:28 by Fitbit Moderator

My Luxe screen is suddenly black and unresponsive. I connected it without result. Bought 2021-09-26. What do I do?
 
 
Moderator Edit: Clarified subject

 

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‎03-05-2022 10:29 - edited ‎06-10-2023 10:44

‎03-05-2022 10:29 - edited ‎06-10-2023 10:44

Hi there, @Gravef. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

Please restart your Luxe as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎03-05-2022 10:29 - edited ‎06-10-2023 10:44

‎03-05-2022 10:29 - edited ‎06-10-2023 10:44

Hi there, @Gravef. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

Please restart your Luxe as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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