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Luxe screen won't respond

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‎05-22-2022 22:08 - last edited on ‎05-23-2022 05:37 by Fitbit Moderator

‎05-22-2022 22:08 - last edited on ‎05-23-2022 05:37 by Fitbit Moderator

I've already tried to restart it by clicking it 3 times on the charger the little button nothing works. I can't get it to respond or change from the time setting. I've changed the clock a couple times now and that didn't work either. 

 

Moderator Edit: Clarified subject

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‎05-23-2022 05:39 - edited ‎11-14-2023 11:08

‎05-23-2022 05:39 - edited ‎11-14-2023 11:08

Hi there, @Richmondandjenn. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before posting here. 

I've seen you contacted our Support Team already and they've assisted you with this matter. If you have any questions or concerns regarding the outcome of your case, please feel free to contact them back for further assistance. 

Have a nice day! 

Maria | Community Moderator, Fitbit


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