Luxe screen won't respond

[Knorland]

I charged my Lux but can't get the logo to populate when I tap the screen. There is a series of pink and purple horizontal lines on the bottom half of the face. I have tried restarting it using the charge cord method. It vibrates while on the charger,  but still no response. My android app indicates a full charge on the Lux.

Moderator Edit: Clarified subject

[NellyG]

Hi @Knorland  You will need to contact Fitbit Support  

[MarreFitbit · Accepted solution]

Hi there, @Knorland. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

If you're still having issues, may I know the model of your mobile phone? Please make sure it meets the requirements listed here.

As per the description of your post, I assume your Luxe has been having difficulties to sync, so if you haven't done so yet, please see Why won't my Fitbit device sync?. Also, make sure that your Luxe and Fitbit app are up-to-date. 

If the steps recommended don't help, try the following: 

• Remove your Luxe from your Fitbit account and unpair it from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Luxe again.
• If there is no connection, restart your Luxe.

If none of the above helps, please follow @NellyG's advice and feel free to chat with us online or give us a call. Click here to get connected.

Hope this helps. 

[Edinburgher]

 It able to do this as can’t see code to pair S screen black.