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Luxe screen won't respond

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‎09-19-2022 11:49 - last edited on ‎09-19-2022 13:40 by Fitbit Moderator

‎09-19-2022 11:49 - last edited on ‎09-19-2022 13:40 by Fitbit Moderator

I have followed the advice on all the previous posts I have restarted my fitbit, attempted to change the clock face, pressed the button on the charger three times slowly and still I have nothing but a black screen except when I press the button three times I do get two orange lines top and bottom.

 

It is still vibrating, still syncing to the app but the screen is dead.

 

On Saturday it started showing black stripes through the clock face, and flickering.  Yesterday and today until about an hour ago it seemed fine, then the screen just went dead and as mentioned above nothing is fixing it.

 

Do I take it back to the retailer or contact fitbit?  It was purchased at the beginning of July so less than 3 months old and my husband who was adamant an Apple watch would be better has so far resisted I told you so's 

 

Moderator Edit: Clarified subject

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‎09-19-2022 13:44 - edited ‎08-18-2023 05:22

‎09-19-2022 13:44 - edited ‎08-18-2023 05:22

Hi there, @sasw1963. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before posting here. I understand where your concern is coming from. 

I've created a case to get you in contact with our Support Team  about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 🙂

Maria | Community Moderator, Fitbit


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