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Luxe screen won't respond

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‎12-21-2022 14:11 - last edited on ‎12-26-2022 04:19 by Fitbit Moderator

‎12-21-2022 14:11 - last edited on ‎12-26-2022 04:19 by Fitbit Moderator

Hello,

this Morning my Alice was working Fine until the Screen broke when I turned my weist. Now the light is very dim and flickering, I think the Most of the Software and Hardware are still working but I cannot really Uwe the Watch anymore since I can hardly See what the Screen is showing. I think it might be a Problem with a solder joint?

 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎12-21-2022 14:29

‎12-21-2022 14:29

Hi @DeLuxeSad  if you're under warranty, get with customer support. Your screen broke? There's no way of knowing what the problem is, but with sales going on, might be good time to get a new device.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎12-21-2022 14:33

In response to Odyssey13

‎12-21-2022 14:33

I think I might still be under warranty, it was a Christmas Gift Last year and I send an Email to the Customer Support, so I Hope to get a swift reply. I can still Kind of See Whats on the Screen but its very dimly light and the writing is streaky and unclear.

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0 Votes

‎12-21-2022 15:24

In response to DeLuxeSad

‎12-21-2022 15:24

Warranty information - click to read. Usually they don't give a warranty on a broken screen, but often give a discount coupon

Stepping in the U.S.A. since September 2013. Android 14

Best Answer