Luxe screen won't respond

[CiaraNiro]

I have been happily using my Fitbit Luxe for a while now, but today the screen went entirely white and will not display anything at all. I have searched this forum and have undertaken all suggested steps to try and restart the device (including changing clock face and attempting to reset using the charging cable; the device is also fully charged), but it is still not working. Please advise on how to fix it!

Thanks,

Ciara

Moderator Edit: Clarified subject

[Heather-S · Accepted solution]

@CiaraNiro It sounds like a hardware issue. I would contact Customer Support for further assistance. 

[CiaraNiro]

Thanks Heather, I'll do that! 🙂

[Ljoyx]

I’ve had issues with my Fitbit luxe too. Very disappointed. Only 6 weeks use out of mine. Chat is the best way to converse with Fitbit. It’s all automated after that and takes weeks to get the replacement. So you’ll have to be patient.

best

[CiaraNiro]

Contacted Customer Support who were very speedy with their response - sadly, they stated that the device is no longer covered by warranty, but offered a discount on a replacement product which I have just ordered. Here's hoping the same issue doesn't arise with the new one!

[B.Forbes]

I’m having the exact same issue. Had my Fitbit for a while and it’s been working really well up until about a week ago. The tracking is still functional just the screen is ‘blank’. I’ll contact customer support as was suggested above.