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Luxe screen won't respond

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‎05-06-2023 07:22 - last edited on ‎05-10-2023 04:54 by Fitbit Moderator

‎05-06-2023 07:22 - last edited on ‎05-10-2023 04:54 by Fitbit Moderator

Luxe is stuck on the clock screen. Tapping it won’t change anything. I’ve restarted it multiple times with no change. 

 

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎05-10-2023 02:07

‎05-10-2023 02:07

Hi, @Didi88 , have you tried changing the clock face in your app?  That might help.  The instructions are here .  If that fixes your issue then you can return to the previous clock face if you prefer.

 

Good luck and let us know how it goes.  Welcome to the forums!

Sense, Charge 5, Inspire 2; iOS and Android

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‎05-10-2023 04:56 - edited ‎05-26-2023 11:40

In response to Julia_G

‎05-10-2023 04:56 - edited ‎05-26-2023 11:40

Hi there, @Didi88. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. @Julia_G Thank you so much for your help!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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