Luxe screen won't swipe

[kep60]

I can't track activities because I can't swipe left or right.  

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @kep60. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

Please restart your Luxe as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

[froggist]

I have done the suggested restart and have changed my clock face in the app, but the Luxe will still not swipe.  I only shows the clock face and current time.

[MarreFitbit]

Hi there, @froggist. Welcome on board. I appreciate you had followed the tips and recommendations provided above.

As per the description of your post, it seems like you have your Luxe in "always-on" display mode. To turn it off, please follow the steps below:

1. Swipe down from the clock face to access quick settings.
2. Tap the Settings app > Display settings > Always-on display.
3. Tap Always-on display to turn the setting off. To set the display to automatically turn off during certain hours, tap Off-hours.

Clock faces without an always-on display mode use a default always-on display clock face.

Always-on display automatically turns off when your tracker's battery is critically low.