Luxe screen won't turn off

[Cassidy154]

After charging my Luxe last night, it has a screen issue. I'm unable to do anything with it - won't swipe, won't move off this image. The screen won't go to sleep, so it remained "on" all night and has now drained the battery. Can't upload a photo. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Cassidy154. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

It seems that you have your Fitbit device in "always-on" display. With that being said, please try to turn this feature off by following these steps:

1. Swipe down from the clock face to access quick settings.
2. Tap the Settings app > Display settings > Always-on display.
3. Tap Always-on display to turn the setting off. To set the display to automatically turn off during certain hours, tap Off-hours.
   
   

Clock faces without an always-on display mode use a default always-on display clock face.

Note: Always-on display automatically turns off when your tracker's battery is critically low.

As for attaching an image to your post, please do the following:

• When you're in the reply page, click on the Insert Photos icon (the little camera). 
• Then, click on the Choose File in the middle of the grey window that will pop up. 
• Search for the photo on your computer or phone and click on Open.
• Once the image shows up in the grey windows, select the size and the position and click on Done.