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Luxe screen won't turn on

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‎04-16-2023 17:43 - last edited on ‎04-17-2023 09:59 by Fitbit Moderator

‎04-16-2023 17:43 - last edited on ‎04-17-2023 09:59 by Fitbit Moderator

Hi. My Fitbit has 5 symbols and the one in the middle is green. I can not see time, date or anything. What should I do? Thanks

 

 

Moderator Edit: Clarified subject

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‎04-17-2023 10:02 - edited ‎06-19-2023 04:07

In response to Julia_G

‎04-17-2023 10:02 - edited ‎06-19-2023 04:07

Hi there, @Mindala. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

As @Julia_G has recommended, please restart your Luxe as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎04-17-2023 02:51

‎04-17-2023 02:51

Hi, @Mindala , as a first troubleshooting step I would recommend a restart.  Instructions are here 

 

Welcome to the forums!

Sense, Charge 5, Inspire 2; iOS and Android

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‎04-17-2023 10:02 - edited ‎06-19-2023 04:07

In response to Julia_G

‎04-17-2023 10:02 - edited ‎06-19-2023 04:07

Hi there, @Mindala. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

As @Julia_G has recommended, please restart your Luxe as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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