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Luxe won't charge

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‎04-15-2023 15:19 - last edited on ‎04-16-2023 10:36 by Fitbit Moderator

‎04-15-2023 15:19 - last edited on ‎04-16-2023 10:36 by Fitbit Moderator

I get a buzz when I plug to charge but no display whatsoever. I have cleaned the luxe and the charger. I have left it to charge for a good few hours. I have also tried restarting via the charger by pressing the button three times and this is not working. What else can I do?

 

 

Moderator Edit: Clarified subject

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‎04-16-2023 10:37

‎04-16-2023 10:37

Hi there, @Lilchip. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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‎04-17-2023 11:55

In response to MarreFitbit

‎04-17-2023 11:55

The support team said I would receive an email with instructions within 24hours. I haven’t yet received an email?

Sent from my iPhone
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