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Luxe several errors while charging

‎10-09-2025 03:10 - last edited on ‎10-09-2025 18:33 by Fitbit Moderator

‎10-09-2025 03:10 - last edited on ‎10-09-2025 18:33 by Fitbit Moderator

The past weeks my Luxe gives errors everey time when charging: the time and date are changed, a cross appears om the screen, and no sync is possible  even when restarting the Luxe and phone, deinstalling the app etc. It is also very difficult to get a bluetooth connection with my phone, it just does not appear in the device list. After many attempts, I finally succeeded to connect and sync.

I really fear charging my Luxe again, as every time it takes a few hours to get it synced and connected again..

 

Moderator edit: clarified subject.

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‎10-09-2025 18:20

‎10-09-2025 18:20

Good to see you around @TGST. 

Thank you for sharing the details with me regarding the difficulty that you are experiencing with your Luxe. 

Please take a look at the following help article: Why won't my Fitbit device sync?

If you still experience the same situation try to set up the Luxe as a new device:

How do I set up my Fitbit device?

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