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Luxe shows the wrong time

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‎09-19-2022 18:23 - last edited on ‎09-23-2022 07:32 by Fitbit Moderator

‎09-19-2022 18:23 - last edited on ‎09-23-2022 07:32 by Fitbit Moderator

Why does my luxe just randomly have the wrong time?

 

 

Moderator edit: updated subject for clarity. 

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2 REPLIES 2

‎09-20-2022 01:54

‎09-20-2022 01:54

Hi @MelissaCH The quick answer is that I have no idea! Have you tried RESTARTING  your Luxe? Is the Luxe syncing to your app ? If it is having syncing problems, try THIS Help Article on Syncing problems.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎09-20-2022 19:10

In response to NellyG

‎09-20-2022 19:10

@NellyG , Nice to have you around. Thank you for your help.

 

@MelissaCH , A warm welcome to the Community! Thank you for your message. 

 

The Luxe will overtake the time and date, from the last device it was sync with. 

Please make sure that you have the latest Fitbit app installed, and the Luxe is up to date with the Firmware. 

Also try to sync the Luxe at least 1-2 times a day. 

 

Hope this helps. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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