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Luxe stopped receiving notifications

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‎06-16-2022 10:52 - last edited on ‎06-16-2022 12:23 by Fitbit Moderator

‎06-16-2022 10:52 - last edited on ‎06-16-2022 12:23 by Fitbit Moderator

I've read the related strings, and have reset my phone, tried logging off the app and restarting it.  I have the latest version of the Luxe on the app on my phone.

The other problem I'm seeing is that when I look at the Bluetooth for the Luxe, it says An App is needed to use this device.  

 

I was receiving text message, notifications and calls until a few days ago.

I have a Samsung S20 5G phone

 

Any guidance you can provide is appreciated.

 

Moderator Edit: Clarified subject

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‎06-16-2022 12:25 - edited ‎11-16-2023 02:56

‎06-16-2022 12:25 - edited ‎11-16-2023 02:56

Hi there, @slsonline. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. I understand where your concern is coming from. 

To solve this issue, please try the steps below:

  • Check if by any chance your phone's Bluetooth shows the Luxe as a connected device. If so, please unpair/remove it.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Setup your Luxe again.
  • If there is no connection, restart your Luxe.

If you can't get started with your Luxe, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎06-16-2022 12:25 - edited ‎11-16-2023 02:56

‎06-16-2022 12:25 - edited ‎11-16-2023 02:56

Hi there, @slsonline. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. I understand where your concern is coming from. 

To solve this issue, please try the steps below:

  • Check if by any chance your phone's Bluetooth shows the Luxe as a connected device. If so, please unpair/remove it.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Setup your Luxe again.
  • If there is no connection, restart your Luxe.

If you can't get started with your Luxe, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes