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Luxe stopped syncing: Time and date wrong

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‎11-04-2025 08:55 - last edited on ‎11-04-2025 14:18 by Fitbit Moderator

‎11-04-2025 08:55 - last edited on ‎11-04-2025 14:18 by Fitbit Moderator

My Luxe can pair with my Bluetooth on my Pixel 8 but it stopped syncing data on the 30th of October. I have "forgotten" the device. I have restarted both my phone and the device. I have reinstalled the app. I have updated my phone and the app. It still has failed to sync. It shows that it's the first of January and the time is incorrect. 

 

Moderator edit: clarified subject.

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‎11-04-2025 12:17

‎11-04-2025 12:17

Mine too. I cannot change the date or time.

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‎11-04-2025 14:16

In response to Frat

‎11-04-2025 14:16

Welcome to the community forums @lb311 @Frat. 

Thank you for sharing the details about this difficulty that you are experiencing with your Luxe and for trying to fix it on your own. 

Please make sure to follow the steps listed in this help article: Why won't my Fitbit device sync?

In addition, follow the points listed here: How do I change the time on my Fitbit device?

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