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Luxe Health Metrics stopped syncing

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‎10-11-2025 09:34 - last edited on ‎10-13-2025 16:20 by Fitbit Moderator

‎10-11-2025 09:34 - last edited on ‎10-13-2025 16:20 by Fitbit Moderator

My Luxe has been working fine for a while. All of a sudden, this morning it showed a “failed to sync” message and saw that in my health metrics it only downloaded my SpO2. The other 4 all say “no data”. My app is updated.

 

Moderator Edit: Formatting.

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1 REPLY 1

‎10-13-2025 18:58 - edited ‎10-13-2025 19:09

‎10-13-2025 18:58 - edited ‎10-13-2025 19:09

Welcome to the forums @StephWi. 

Thank you for sharing the details regarding this difficulty with your Luxe. 

Please make sure to follow the steps listed in this help article: Why won't my Fitbit device sync?

In addition, try to follow these troubleshooting steps:

  • Log out from the Fitbit app.
  • Offload the Fitbit app and reboot your phone.
  • Open the Fitbit app and log back into your account.
  • Check if the hours of activity are available now.
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