Luxe stopped syncing my steps

[unfitgirl]

My Luxe was fine, I recharged it, fine. Then it stopped syncing steps or sleep since mid-day, June 11, 2023

I restarted it. No change.

I tried to turn off-on Blue Tooth. No change.

I fiddled with other settings on iPad. No change. 

I tried to sync on website. Can't even see how to do that. 

Anyone have any tips to get this going again. I am (in theory) synced to an iPad, and using Safari website on Mac. (no I do not have access to any other devices.)

 
Thank you!

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hello there, @unfitgirl. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Luxe before reaching out. 

In addition to the steps you've done, please make sure you've also followed the tips and recommendations provided here Why won't my Fitbit device sync?

Regarding your inquiry about syncing on the website, please note the option to sync with your Windows phone or computer ended in October 2022.

To sync your Fitbit device, download and use the Fitbit app for iPhones or Android phones. See How Fitbit devices sync their data?

If you have other questions about your Fitbit device or services, see help.fitbit.com

[unfitgirl]

Thank you. It seems to be working now after turning things off, on, restarting, rebooting, etc. Pain in the butt, but it's working! 🙂

[MarreFitbit]

@unfitgirl You're very welcome! I'm glad to hear your issue is solved now.

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!