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Luxe stopped syncing to my Android phone

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‎09-01-2021 09:42 - last edited on ‎09-02-2021 04:32 by Fitbit Moderator

‎09-01-2021 09:42 - last edited on ‎09-02-2021 04:32 by Fitbit Moderator

Luxe was synced to my Android and it stopped syncing like 2 weeks ago & I need help!

 

Moderator Edit: Clarified subject

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1 BEST ANSWER

Accepted Solutions

‎09-02-2021 04:35 - edited ‎08-19-2023 06:59

In response to Odyssey13

‎09-02-2021 04:35 - edited ‎08-19-2023 06:59

Hi there, @Elnicker. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

As @Odyssey13 has suggested you, please make sure that your Note 8 meets the requirements listed here.

If you continue having syncing difficulties even after following the troubleshooting steps provided in the help article shared by @Odyssey13, please try the steps below:

  • Remove the Luxe from your phone's Bluetooth settings and in the Fitbit app.
  • Restart your Luxe.
  • Turn off other Bluetooth connections when not in use.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Luxe.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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4 REPLIES 4

‎09-01-2021 11:55

‎09-01-2021 11:55

Hi @Elnicker  to work properly you need to be at least Android 8. What do you have?

Stepping in the U.S.A. since September 2013. Android 14

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0 Votes

‎09-01-2021 12:06

In response to Odyssey13

‎09-01-2021 12:06

Galaxy Note 8. It was working fine the last 2 months 🤷‍:female_sign:Sent from my Verizon, Samsung Galaxy smartphone
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0 Votes

‎09-01-2021 12:12

In response to Elnicker

‎09-01-2021 12:12

First of all, do not remove that app. Sometimes it's hard to get it back again. The Note 8 running Android 9? You see this article on trouble syncing? click to read. 

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎09-02-2021 04:35 - edited ‎08-19-2023 06:59

In response to Odyssey13

‎09-02-2021 04:35 - edited ‎08-19-2023 06:59

Hi there, @Elnicker. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

As @Odyssey13 has suggested you, please make sure that your Note 8 meets the requirements listed here.

If you continue having syncing difficulties even after following the troubleshooting steps provided in the help article shared by @Odyssey13, please try the steps below:

  • Remove the Luxe from your phone's Bluetooth settings and in the Fitbit app.
  • Restart your Luxe.
  • Turn off other Bluetooth connections when not in use.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Luxe.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer