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Luxe stopped syncing

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‎02-04-2022 05:11 - last edited on ‎02-04-2022 06:43 by Fitbit Moderator

‎02-04-2022 05:11 - last edited on ‎02-04-2022 06:43 by Fitbit Moderator

I can’t sinc all of a sudden it quit

 

Moderator Edit: Clarified subject

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‎02-04-2022 06:44 - edited ‎08-24-2023 04:05

‎02-04-2022 06:44 - edited ‎08-24-2023 04:05

Hi there, @GinaBee1. Welcome to the Community Forums. 

If you haven't done so yet, please try removing the Bluetooth connection between your phone and your Fitbit device:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Luxe automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If the issue persists, see Why won't my Fitbit device sync? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎02-04-2022 06:44 - edited ‎08-24-2023 04:05

‎02-04-2022 06:44 - edited ‎08-24-2023 04:05

Hi there, @GinaBee1. Welcome to the Community Forums. 

If you haven't done so yet, please try removing the Bluetooth connection between your phone and your Fitbit device:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Luxe automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If the issue persists, see Why won't my Fitbit device sync? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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