Luxe stopped syncing

[CK630]

I’ve read thru the support & community. Luxe is active (correct time & counting steps etc) but not syncing. It can’t find my phone. I’ve restarted Luxe different ways and turned my cell Bluetooth on & off. I’ve moved to different rooms. Internet is working. WiFi is working. What’s wrong with it?

Moderator edit: clarified subject.

[JSAZ]

Mine got an update today (against my will, since every single update seems to cause some sort of issue) and it won't synch with my Samsung phone, either.   Seems to be broken with this update.

[ManuFitbit]

Welcome to the community @CK630 and welcome back @JSAZ. 

Thank you for sharing the information regarding this difficulty that you are experiencing with Luxe. Thank you for trying to fix it on your own. 

Please, make sure to follow the steps listed in this help article:

Why won't my Fitbit device sync?

[CK630]

Right. I did all that which is why I said I read thru all the support & community pieces. Still not working. 

[JSAZ]

Yes, all the things have been done.  Unpaired the Luxe, deleted the app, reinstalled the app, re-paired the Luxe.  Restarted the Luxe at least 20 times, put it on the charger, all the things.   It will not synch.   It's charged, it's paired, things deleted, reinstalled, restarted, no synch.