My experience with Luxe and Customer Service

[Cpobs]

First luxe stopped swiping within the warranty period- replaced by Fitbit. Replacement pebble has the same fault within the similar time  frame. Fitbit won’t replace again as the original warranty has expired.
Fitbit watches are very unreliable and although the functions are great, they are not worth the money. My Casio watch from the 80s is still going strong.

Moderator Edit: Clarified subject

[ManuFitbit]

Welcome to the forums @Cpobs. 

Thank you for taking the time to share with me this information about the difficulty that you experienced with the Luxe. 

While our products are indeed built and engineered for longevity—a commitment that applies to every component—we also understand that unexpected issues may arise over time. Therefore, our comprehensive Warranty Policy is in place to ensure you receive the maximum coverage and support.

I apologize for the experience and for any inconvenience caused and again, thank you very much for the feedback. Please note that our team is always working to enhance your experience and your feedback is a big part of that process.

[pattylyons]

My husband got a fitbit 3 years ago and bought me a Luxe. His died 3 months ago. The battery would not charge, and it would say 100%, then die, then he's put it in the charger and it's say 13%, 60%, 100%, dead. Again and again. He contacted Fitbit and they offered him a 30% coupon to buy a new one. Now my Luxe is doing the same thing. Horrible that thes are over $100 duds. No way I'd EVER buy a fitbit again.

[marychi]

I am having the similar issues.  my turns off by itself. 

[ManuFitbit]

Hi @pattylyons @marychi. A warm welcome to the community. 

Thank you for providing the details regarding the issues with Luxe. Sorry to know the difficulties caused with the device.

If your device is draining its battery faster than it used to, I suggest you please take a look at the points outlined in this help article. Following these steps precisely has successfully resolved this issue for many users.

[pattylyons]

I did ALL the troubleshooting. This has NEVER worked properly. AND Fitbit knows full well that the Luxe was a dud. I spent 30 hour with customer service only to be told my fit bit went out of warrenty so they can offer me a 30% off discount. WHAT. Disgusting.

You KNOW the Luxe never worked: https://community.fitbit.com/t5/Luxe/Luxe-is-turning-off-randomly/td-p/5440547/page/4

[Carolxi]

I was lucky. I bought my lux to try it out from Amazon. I don't think I kept it a week before I realized  didn't like it. Way too different  from my charge 4. So I just returned it to Amazon. I  got a charge 4 from a site in China. I will NEVER do that again. When I had so many problems, they asked me to send them a photo or a tape of problem. How does one record a tracker problem?? Also not possible to send photos of tracker issue because all you'resending is a photo of watchface showing time. I see other  items, not trackers, where they ask for the same impossible information. I ended up buying another charge 4 from the guy at the local digital repair store. Best decision ever.

[ManuFitbit]

Hi @Carolxi. A warm welcome to the forums. 

Great news! Thank you for sharing with us this information.

I'm happy to know you’ve sorted that out. I hope the new device is exactly what you were looking for. Keep us posted on your progress.