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Luxe with time wrong

yesterday - last edited yesterday by Fitbit Moderator

yesterday - last edited yesterday by Fitbit Moderator

Hi, All of a sudden the time is wrong on watch by 5 hours.   Tried and checked everything many times.   Updated app, deleted and installed app, restarted, synced,,,,,   What is really strange is it says it will not sync, but the steps and calories update on the phone but I cannot 'sync' it.   Shows as a connectd bluetooth device on phone, but will not sync  Have not traveled.   Also tried changing time zone manually, restarting, No way visible to manually change time thru app on phone.   Have deleted from bluetooth and readded, synced no luck.

 

Moderator edit: clarified subject.

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yesterday - last edited yesterday

yesterday - last edited yesterday

A warm welcome to the community forums @RetiredVirginia. 

Thank you for taking the time to share the details with me regarding the difficulties that you are experiencing with Luxe. Thank you for trying to fix it on your own.

Please make sure to follow the steps listed in this help article to fix any difficulty with syncing. 

In addition, take a look at the suggestions in this article: How do I change the time on my Fitbit device?

Besides that, confirm that you are using the latest version of the Fitbit app: How do I use the Fitbit app?

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