Luxe stopped syncing

[Yvo57]

I have tried for seven days to sync my fitbit luxe to my phone. Had the fitbit for 2years never had a problem until Google took over.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Yvo57. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that you're having syncing issues with your Luxe. I understand your concern, I will do my best to help you with this!

To better assist you, may I know if you're using and Android or iOS phone? Please note that a Fitbit (Android) App Bug that caused issues with Syncing and Pairing has been Fixed. If you're still experiencing syncing issues, I'd recommend upgrading to the FitBit App version 4.28.2 since it includes a Bug Fix. For more information, see How do I update the Fitbit app?

However, if you update to 4.28.2 and still encounter a syncing issue, I suggest you to restart your phone. 

If restarting your phone still doesn't resolve the syncing issue, listed below are the recommended troubleshooting steps to solve these problems:

1. Update [Android] Fitbit App to 4.28.2.
2. Open the Fitbit App, on the Today tab tap on Devices (Device icon, top left).
3. Delete any connected Fitbit Trackers or SmartWatches, if any are shown.
4. Go to Android Settings, Bluetooth (Connected Settings) and "Forget" any Fitbit Trackers or SmartWatches if any are shown.
5. Restart phone.
6. Open the FitBit App, re-add the Tracker or SmartWatch (via the Devices icon, top left).
7. From the FitBit App, Today tab, Tap/Hold near to the top of the screen and then drag down to perform a manual sync.