Luxe stopped tracking my sleep data

[NanJS]

Since I transferred to Google my Luxe is not tracking my sleep correctly. ???

Anyone else having issues?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @NanJS. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Luxe has stopped tracking your sleep data after transferring it to Google. I understand your concern, I will do my best to help you with this!

I recommend considering the following in order to get sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

For more information, see What should I know about Fitbit sleep stages?

In addition, I'd make sure that your Luxe is up-to-date. For more information, see How do I update my Fitbit device?

[Sharon__]

I’m having the same issue. I no longer get the Benchmarks data after moving to Google. None of the suggested issues are relevant. It worked fine before the switch. Now, I only get the elapsed time asleep.