Luxe stopped vibrating

[Jennybear6]

Has anyone had this happen? I have tried everything with settings.  It stopped working 4 weeks ago, it isn't even 4 months old.

Moderator Edit: Clarified subject

[Gr4ndp4]

Hi, @Jennybear6, welcome to the community, number of settings affect vibration/notifications and you may have inadvertently changed one.

On your "Luxe" swipe down and ensure DND (Do Not Disturb) is off. Swipe down to sleep mode and ensure it is off. Swipe down to settings then up to quiet mode>check sleep mode is off. Return to settings, swipe up to vibrations and set on strong. Have a look at this article How do I get notifications from my phone on my Fitbit device? 

Remember that if you do not want notifications while you are resting you will need to set DND or sleep mode.

I hope this helps but if you are still stuck please post here again.

Cheers

[MarreFitbit · Accepted solution]

Hi there, @Jennybear6. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

In addition to the steps recommended by @Gr4ndp4, please also check Why didn't my Fitbit device alert me?

[Jennybear6]

Thank you but I've checked all that you listed and still not working 😕 

[Gr4ndp4]

Hi, @Jennybear6, allowing you have investigated the points raised in my earlier post and that of @MarreFitbit I recommend you talk to "Customer Support" using the chat facility or phone for a prompt response. Before starting your call it's a good move to make a note of the steps you have taken and the result so the agent can move to a resolution quickly. You are almost certainly covered by Fitbit's "warranty" depending on where you live and provided you bought it from an approved seller. You may also want to review the returns policy of your retailer if you used one.

I hope this is helpful.

Cheers