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Luxe stopped working after the update

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‎10-19-2023 17:17 - last edited on ‎10-21-2023 11:58 by Fitbit Moderator

‎10-19-2023 17:17 - last edited on ‎10-21-2023 11:58 by Fitbit Moderator

My Lux stopped working after the firmware update. Others are having the same issue. If you are under warranty still then you can take your chances. Otherwise, your lux will die nearly immediately after taking it off the charger. Never had an issue with the battery life before the update. I’ve already gone through the trouble shooting steps and my options now are to buy a new one or go to a another company. I don’t want to take my chances of this happening again. 

Moderator Edit: Clarified subject

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1 REPLY 1

‎10-20-2023 15:02

‎10-20-2023 15:02

I had the same issue. Haven’t worn my Lixe since. I have also warned others not to update. Google/Fitbit needs to fix this and quick or I’m switching to Apple. 

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