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Luxe stopped working altogether

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‎09-30-2022 16:26 - last edited on ‎10-01-2022 10:21 by Fitbit Moderator

‎09-30-2022 16:26 - last edited on ‎10-01-2022 10:21 by Fitbit Moderator

I’ve had my Luxe for about 2 months. Worked great until the “premium” time frame expired, but one by one, features quit working. Stopped notifying of text messages, stopped tracking sleep, stopped heart rate and zone minutes, and now barely holds a charge. I’ve gone to the on online forums, restarted the Fitbit, done everything I can think of or find help for. Very frustrated! 

 

 

Moderator Edit: Clarified subject

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‎10-01-2022 10:26 - edited ‎03-15-2024 06:27

‎10-01-2022 10:26 - edited ‎03-15-2024 06:27

Hi there, @Belushi1027. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. I understand where your concern is coming from. 

As per the description of your post, it seems like your Luxe isn't properly linked to your Fitbit account. That would explain why your data hasn't been updated. 

To make sure your Luxe is linked and syncing, go to your Fitbit account, tap the Today tab > your profile picture > your device image.

If by any chance it's still not paired to your Fitbit account, please see How do I set up my Fitbit device?

Nevertheless, if you're having syncing difficulties, see Why won't my Fitbit device sync?

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎10-01-2022 10:26 - edited ‎03-15-2024 06:27

‎10-01-2022 10:26 - edited ‎03-15-2024 06:27

Hi there, @Belushi1027. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. I understand where your concern is coming from. 

As per the description of your post, it seems like your Luxe isn't properly linked to your Fitbit account. That would explain why your data hasn't been updated. 

To make sure your Luxe is linked and syncing, go to your Fitbit account, tap the Today tab > your profile picture > your device image.

If by any chance it's still not paired to your Fitbit account, please see How do I set up my Fitbit device?

Nevertheless, if you're having syncing difficulties, see Why won't my Fitbit device sync?

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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