help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Luxe stopped working correctly

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-11-2025 08:04

‎03-11-2025 08:04

My luxe is not working properly. It is collecting data as of it is, but the clock is wrong. Restart didn't change anything, i checked for updates, it won't let me change the clock face, and if will not sync to my app. 

Best Answer
0 Votes
1 REPLY 1

‎03-11-2025 17:40

‎03-11-2025 17:40

Hi @TyM. Welcome to the forums. 

Thank you for providing the details regarding the difficulty that you are experiencing with your Luxe. 

Please, can you share a few more details about what you see on the screen. What data does it show you and what data can't you see?

Confirm that you are trying to change the clock face as indicated here: How do I change the clock face on my Fitbit device?

In addition, take a look at the points listed in this help article to solve issues while syncing.

Best Answer
0 Votes