Luxe stopped working

[Ackster]

I bought my partner a Luxe back in August and it stopped working a couple of weeks ago. 

It's completely dead. Nothing on the screen, no vibration, will not charge and resetting on the charger button also does nothing.

It just will not power on. 

Moderator Edit: Clarified subject

[Odyssey13]

Hi @Ackster  see this article - click to go there - for some tips in getting it charged.

[Ackster]

**ahem**. You mean it needs charging?

Even with my engineering qualifications, I never thought it would need charging.

I assumed it was powered by perpetual energy generated by all the 25% off vouchers they dish out after bricking watches via the app updates.

Ps the best answer vote was both accidental and sarcasm. 

[LizzyFitbit · Accepted solution]

Hi everyone, and thanks for your help, @Odyssey13.

Thank you for sharing your experience and troubleshooting. If your Luxe display is unresponsive, try restarting it by doing the following: 

• Connect your device to the charging cable.
• Press the button located on the flat end of the charger 3 times, pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears. For more information please see How do I restart my Fitbit device?

If the issue persists, please get in touch with our Support team. Hope this helps!

[tsheff]

Why does this happen so often? I have had Fitbit devices for several years now and this is the first model I've had that does this. So annoying. Probably will not purchase another one. I have been very disappointed with the Luxe.

[LizzyFitbit]

Welcome to the Community, @tsheff.

Thanks for joining this thread and sharing those details with me. I understand how you're feeling as this isn't the behavior that we expect from the Luxe, and I apologize for this experience. Because your post didn't mention, may I know if you've tried the steps suggested above? If not, please give them a try and monitor your tracker's behavior in the next few days to see how it goes.

[Kanhai]

Thanks for the help. It definitely worked. But this is not something I would have expected from the Luxe version of this brand. If I had known this would happen so frequently, I would not have purchased it for a Mother's Day gift. I still like the brand, but I would have just purchased the plain version

[LizzyFitbit]

Welcome to the forums, @Kanhai.

You're welcome, and thanks to you for trying the steps suggested in this thread. I'm sorry you've gone through this situation and I appreciate your loyalty. This shouldn't happen again, and please know your feedback is appreciated and will help us to work, as well as prevent this type of experience in the future.