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Luxe stopped working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-13-2023 06:21 - last edited on ‎12-14-2023 02:54 by Fitbit Moderator

‎12-13-2023 06:21 - last edited on ‎12-14-2023 02:54 by Fitbit Moderator

Is anytime else having this issue?
My luxe screen wakes upon moving my wrist and when I tap the screen. However, I can't do anything else. No seeing other stats, no changing screens. It's like once I'm looking at the clock face and that's it. This just started a couple of days ago and in that time I've restarted it several times, talked to support, and changed the clock face but nothing works. They sent me a coupon code to get another one but since it's Christmas time and everything is already on sale, it doesn't work. Plus, I don't want another one, I just want to make mine work. Does anyone have any suggestions to try other than what I've done already?

Moderator Edit: Clarified subject

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2 REPLIES 2

‎12-13-2023 11:49

‎12-13-2023 11:49

Hi, @Nerdwife17 the only thing I could suggest beyond what Customer Support has advised is to try the restart procedure again (maybe a couple of more times) and then repeat the changing clock face procedure.  Hopefully trying again a few more times will kick it back to life!

Welcome to the Community Forums!

Sense, Charge 5, Inspire 2; iOS and Android

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‎12-15-2023 12:50 - edited ‎12-15-2023 12:51

In response to Julia_G

‎12-15-2023 12:50 - edited ‎12-15-2023 12:51

A warm welcome to the forums @Nerdwife17.

Thank you for providing the details regarding your Luxe and for the attempts to fix it on your own.

I've been informed that you already contacted the Customer Support team for further assistance with this. Please, keep an eye on your inbox and your spam folder too. Support will let you know how to proceed. 

Thank you @Julia_G for helping.

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