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Luxe stopped working

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Purchased Versa 2 and Luxe in Jan '23 for self and wife 72 and 67. Luxe stopped working suddenly

Moderator Edit: Clarified subject

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Hi there, @ajith.rowing. Welcome to the Fitbit Community Forums. It's sad to hear that your Luxe has stopped working, I'll do my best to help you!

To better assist you, would you mind giving me more details of the issue? Is it not syncing? Is the screen blank? 

If you experience any of the following issues and you've checked your settings, restart your device:

  • Won't sync
  • Won't respond to taps, swipes, or button press
  • Won't track steps or other data
  • Won't show notifications or reminders

Restarting your device turns it off and on without deleting any activity data. To properly restart your Luxe, click here

Looking forward to hearing from you. 

Maria | Community Moderator, Fitbit


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